Inside Calco

At Calco we understand all of the various complexities buyers in our markets confront when procuring large cast components, and we work every day to make that experience easier for them. Our customers require us to understand and service their specific needs, provide seamless and seemingly effortless solutions to complex casting buys, and perform with an underlying sense of thoroughness and urgency.

We break down how we provide a superior large casting buying experience into four areas:




On-boarding Process
- Assimilating and complying with specifications
- Coordinating tooling transfers
- Adapting tooling to the Calco casting process
- Coordinating the part approval process
- Accepting design modifications
- Participating in cost-reduction efforts

Scheduling – Coordination and Urgency
- Meeting requested delivery dates
- Reporting order status each week
- Adjusting schedule dates when needed
- Providing expedited shipping options
- Managing multiple products on-site: patterns, castings, machining, painting, etc.
- Offering inventory programs
- Coordinating JIT programs

People
- Focusing on interdepartmental cohesiveness – information sharing
- Being flexible and willing to meet customer needs
- Responding quickly to customer inquiries within 24 hours
- Proactively reporting changes in order status
- Coordinating conference calls
- Delivering quotes on-time
- Following up on quotes and inquiries

Success with Metrics
- Productivity
- On-time delivery
- Quality